Shipping policy

At Nookaroo, we are committed to delivering high-quality products for your cat as quickly and efficiently as possible. Please review our shipping policy below.

Processing & Shipping Times

Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays).
Shipping Time: Delivery times vary depending on your location and selected shipping method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Overnight Shipping: 1-2 business days (available in select areas)

🚀 Delivery times are estimates and may be affected by high demand, carrier delays, or weather conditions.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer free shipping promotions, so be sure to check our website for updates!

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.

Shipping Locations

We currently ship within the United States (including Hawaii and Alaska). Unfortunately, we do not ship internationally at this time.

Lost, Stolen, or Damaged Packages

If your package is lost in transit, please contact us at [contact@nookaroo.com], and we will assist you in filing a claim with the carrier.
We are not responsible for stolen packages marked as "Delivered."
If your package arrives damaged, please contact us within 48 hours of delivery with photos, and we will work on a resolution.

Address Errors

Please ensure your shipping address is correct before completing your purchase. Nookaroo is not responsible for orders shipped to incorrect addresses provided by the customer.

📩 Contact Us:
For any shipping-related inquiries, email us at [contact@nookaroo.com] or visit our support page at [www.nookaroo.com].